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10 Essential Tech Trends to Watch in the Post-Pandemic Era
Introduction The COVID-19 pandemic has accelerated the pace of technological change, leaving many organizations struggling to keep up. As we navigate the post-pandemic era, it’s clear that traditional methods of tracking tech trends are no longer sufficient. The rapid evolution of emerging technologies, such as artificial intelligence (AI), blockchain, and the Internet of Things (IoT),…
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10 Ways AI-Powered Chatbots Are Revolutionizing Customer Service in 2023
Introduction The rapid growth of digital channels has led to an explosion in customer inquiries, overwhelming traditional customer service models. Despite the increasing adoption of chatbots, many organizations still struggle to provide efficient and effective support, resulting in frustrated customers and significant losses. For instance, a study by Gartner found that 70% of customers prefer…